Reltomi.
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Cart recovery for ecommerce

Recover lost ecommerce sales automatically.

Track abandoned carts and send targeted text and email sequences to bring shoppers back to checkout.

Start 14-Day Trial See pricing

23.4%

Avg. recovery rate

30 min

First message sent

No code

Shopify install

Shopper reading an SMS recovery message on their phone
Maya · returning to checkout Recovered in 47 min
shop.northfield.co/checkout
Tab closed · 7:42 PM
Northfield Checkout

Contact

maya.dalton@gmail.com

Shipping address

Maya Dalton
418 Eastlake Ave, Apt 6
Seattle
WA
98109

Payment

Card number Not entered

2 items in cart

Linen Overshirt

Linen Overshirt

Bark · M

$94.00

Cotton Crew Tee

Cotton Crew Tee

Ash · M

$42.00

Subtotal$136.00
Shipping$12.00
Total$148.00
Checkout abandoned · session ended at 7:42 PM
Recovery queued
7:48 PM

SMS

Northfield

Hi Maya — your cart at Northfield is still waiting. $148 total. nrth.co/c/4a2x

8:12 PM · 30 min after exit

Use code BACK10 for 10% off. Expires in 24 hours.

Tue 8:14 PM · follow-up

Thanks, just used it.

$24.3M

Recovered for merchants to date

12,400+

Active stores

23.4%

Average cart recovery rate

30 min

Median time to first message

Works with the platforms you already use

Shopify WooCommerce WordPress Squarespace Stripe Zapier Mailchimp Intercom

Stores using Reltomi

Built for independent brands.

Apparel, home goods, beauty, and specialty food merchants run Reltomi alongside their existing checkout.

Apparel store
Northfield Apparel
Home goods store
Marston & Co. Home
Beauty brand
Halver Skin Beauty
Specialty food brand
Owls & Oats Food

How it works

Three steps between a closed tab and a completed order.

No automations to build, no templates to design from scratch. Connect your store, set the timing, edit the copy.

01

Trigger messages exactly 30 minutes after a shopper leaves.

Reltomi watches the checkout in real time. When a session ends with items in the cart, the recovery sequence starts on a fixed delay you set per store.

Default delay: 30 minutes

02

Offer time-sensitive discount codes to close the sale.

Attach a unique code to the second message with a 24-hour expiry. Codes are one-time use, tied to the cart, and revoked automatically if the order completes at full price.

Codes expire in 24h

03

Track your recovered revenue directly in the dashboard.

Every recovered order is attributed to the message that brought the shopper back. Filter by channel, sequence, and date range. Export to CSV when you need it.

Per-message attribution

The flow

From an empty browser tab to a recovered order in four steps.

  1. 01 T + 0 min

    Cart abandoned

    Reltomi detects the closed tab through your existing storefront. Email and phone, if collected, are queued.

  2. 02 T + 30 min

    Reminder sent

    A polite SMS and email go out with a one-tap link back to the exact cart. No discount yet.

  3. 03 T + 24 h

    Discount follow-up

    If they haven't returned, a 10% code with a 24-hour expiry is sent. Codes are unique and one-time use.

  4. 04 Order paid

    Revenue attributed

    The recovered order shows up in the dashboard, tagged to the exact message that closed the sale.

The dashboard

Every recovered dollar, attributed to the message that earned it.

See what's working without exporting anything. Filter by store, channel, and date range. Pull a CSV when finance asks.

Reltomi.
Last 30 days

Recovered revenue

$24,318

+18.4% vs. prior period

Carts recovered

412

23.4% recovery rate

Avg. order value

$59.02

Across recovered orders

Messages sent

1,762

SMS 64% · Email 36%

Recovered revenue by week

SMS Email
W1W2W3W4W5W6
Recent recoveries

  • Maya Dalton

    SMS · follow-up · BACK10

    $133.20

  • J. Okafor

    Email · 30-min reminder

    $78.00

  • R. Pereira

    SMS · 30-min reminder

    $214.50

  • S. Whitford

    SMS · follow-up · BACK10

    $46.80

  • A. Mwangi

    Email · follow-up

    $92.00
Showing 5 of 412 Export CSV

Why Reltomi

Built for cart recovery. Nothing else.

Most email and marketing tools treat cart recovery as a side feature. Reltomi is the entire product — which is why it pays for itself faster.

Capability Reltomi Generic email tool Built-in Shopify recovery
SMS + email in one sequence Yes Email only Email only
Trigger at exactly 30 minutes Yes Hourly windows After 1 hour
One-time, cart-bound discount codes Yes Generic codes No
Per-message revenue attribution Yes Open rates only Aggregate only
Pricing tied to recovered carts Yes Per contact Per transaction
Setup time Under 1 hour 2–3 days Native

From the merchants

Real revenue, recovered.

Three independent stores who installed Reltomi in under an hour and saw a return within the first week.

"We were leaving roughly $9,000 on the table each month in abandoned checkouts. Reltomi pulled back about a third of it without us touching the storefront."
Eliza Marston

Eliza Marston

Founder · Marston & Co.

"I set the 30-minute trigger and the 24-hour follow-up once. The dashboard tells me what's working. That's the whole product, and that's exactly what I wanted."
Devon Halver

Devon Halver

Owner · Halver Skin

"Other tools tried to be a CRM. Reltomi just recovers carts and reports the revenue. We pay for what works."
Priya Okonkwo

Priya Okonkwo

Ecommerce Lead · Owls & Oats

Pricing

Priced by recovered carts, not contacts.

Only pay when a message brings a shopper back and the order is paid. All plans include the 14-day trial.

Billed monthly · cancel anytime

Starter

$49 per month

Up to 500 recovered carts

  • SMS + email sequences
  • 30-minute trigger window
  • Single store connection
  • Standard support
Start 14-Day Trial

Growth

Most picked
$99 per month

Up to 2,000 recovered carts

  • Everything in Starter
  • Discount code automation
  • A/B test message variants
  • Revenue attribution exports
Start 14-Day Trial

Enterprise

$199 per month

Unlimited recovered carts

  • Everything in Growth
  • Custom SMS routing
  • Multi-store and multi-region
  • Priority support + SLA
Talk to sales

Volume above the Enterprise tier is quoted per-store. Carrier fees for SMS pass through at cost.

Questions

The honest answers.

Can't find what you're looking for? Email us at support@reltomi.com.

How long does it take to install? +

Under an hour for Shopify and BigCommerce. You install the app, connect a sending number for SMS, and pick your delay. We don't ask for theme edits or custom code.

Do I pay carrier fees for SMS? +

Yes — carrier fees pass through at cost (roughly $0.008 per US message). They show as a line item on your monthly invoice, no markup. You can cap monthly spend in the dashboard.

Is this compliant with TCPA and GDPR? +

We only send to shoppers who explicitly opt in at checkout, and every SMS includes a STOP keyword that's honored immediately. Opt-in records are kept for the legal retention window. GDPR deletion requests are processed within 48 hours.

What counts as a "recovered cart"? +

A cart is counted as recovered when a shopper who received at least one Reltomi message returns and completes a paid order within 7 days. Refunded orders are removed from the count automatically.

Can I edit the message copy? +

Every message is editable. We ship default copy that performs well across our merchant base, but most stores rewrite the second follow-up to match their tone. Variables like first name and cart total are available.

What happens if I cancel? +

Sequences stop sending immediately. Your historical attribution data stays available for 90 days so you can export. We don't lock customer phone numbers or email lists — they remain yours.

Start now

Stop watching carts walk out the door.

Install Reltomi today and the first recovery sequence is running before the end of the afternoon. No credit card to start the trial.

Start 14-Day Trial Book a Demo

14 days · no card · cancel anytime